Contact Us
Got a question about something you read on this site, spotted an error, or want to flag a change at one of the sweepstakes casinos we cover? This page explains how to reach us and what we can (and can't) help with.
What We Can Help With
Best Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available to US players. We're happy to hear from readers about:
- Corrections to information on any review, offer, or state-eligibility list
- Suggestions for sweepstakes casinos or topics we should cover
- Feedback on how our comparisons, ratings, or explanations could be clearer
- General questions about how the sweepstakes model works and how we evaluate operators
- Reports of broken links, outdated bonus terms, or inaccurate details
We aim to keep every page current, but promotions, eligible states, and terms at sweepstakes casinos change often. If you notice something that looks out of date, telling us helps every reader who visits after you.
What We Can't Help With
Because Best Sweepstakes Casinos is a review and comparison platform, not a casino operator, there are some things we're not able to resolve directly:
- Account issues — password resets, verification delays, or login problems need to go through the specific operator's own support team, since we don't have access to any player accounts.
- Redemption or payment disputes — questions about a coin redemption, identity verification, or a delayed payout should go directly to the platform in question. Each operator sets its own redemption thresholds, verification steps, and processing times.
- Legal advice — we can explain how the sweepstakes model generally works, but we can't tell you whether a particular site is permitted to operate in your state. Sweepstakes casino availability varies by state and changes over time, so always check an operator's own terms and your state's current rules if you're unsure.
If you're dealing with a billing, account, or technical issue tied to a specific sweepstakes casino, look for a "Support," "Help," or "Contact" link on that operator's own site — they're best placed to sort out account-specific problems.
How Our Ratings and Reviews Work
Some readers write in to ask how a site earns a spot on our list, so it's worth explaining here. We research publicly available information about each operator, including welcome offers, the range of games on offer, redemption processes, and state eligibility, and we compare that against what matters to someone deciding between platforms. Editorial ratings reflect our own assessment of these factors — they are not customer-review scores, and commission from any operator does not buy a better position. If you think we've gotten something wrong or missed context that would change a review, we want to hear about it.
A Note on What Sweepstakes Casinos Are
If your message is about how a site like a sweepstakes or comparable casino platform actually works, it may help to know the basics first. Sweepstakes casinos typically run on a dual-currency model: one virtual currency (often called Gold Coins) is used for casual play and can't be redeemed for anything, while a second currency (often called Sweepstakes Coins) can potentially be redeemed for cash prizes once a player meets an operator's minimum threshold and completes identity verification. Most platforms also offer a free method of entry that doesn't require any purchase, in line with "no purchase necessary" sweepstakes rules. None of this guarantees a win — outcomes on casino-style games are always a matter of chance, and redemption is subject to each operator's terms, geographic restrictions, and verification checks.
Responsible Play
If you or someone you know is concerned about gambling-like behaviour around sweepstakes or social casino play, our Responsible Gambling page has resources worth reading before you reach out to us. We're not a substitute for professional support, but we can point you toward information that may help.
Before You Get in Touch
A few things that help us respond faster and more usefully:
- Include the name of the sweepstakes casino or page you're referring to, if applicable
- Let us know if your question is about eligibility, redemption, bonuses, or something else
- Mention your state if you're asking about availability, since access to sweepstakes casinos varies by location
- Avoid sending account passwords or sensitive identity documents — we don't need them and can't act on account-specific requests
Learn More About Us
For more on how we approach reviews and what independence means on this site, visit our About Us page. Our Terms and Conditions page covers the rules governing use of this site, including our affiliate relationships and the limits of the information we provide.
This site may earn a commission when readers sign up with a sweepstakes casino through our links. That relationship never determines how an operator is rated or ranked, and it doesn't affect the answers we give when you contact us.